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Customer Service

  • Shipping & Delivery

    All orders will be dispatched from our warehouse within 24 - 48 hours once the order payment is received. In addition, all the orders are safely and discreetly packed and delivered with reliable logistic companies to handle deliveries, thus, all orders can be assured to be delivered on time.

    The tracking number will be provided to you by the email within 24 - 48 hours after the order is placed. Check your Spam/Junk folder if you do not receive the tracking confirmation email. If you are unable to locate the email, please contact us

    Please check to make sure the shipping address is correct and complete. Any additional delivery/return fees due to incomplete address or non-response from the customer will be charged to the customer.

    We donot held responsible for any lost or stolen once the items have been shipped out. Normally you will get package 1-5 bussiness day

  • Privacy & Security

    Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

    Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

    We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

    We will only retain personal information as long as necessary for the fulfillment of those purposes.

    We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

    Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

    We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

    We will make readily available to customers information about our policies and practices relating to the management of personal information.

    We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

  • Returns & Replacements

    All products purchased from may be returned either to a store or by mail within 30 days of purchase and must be accompanied by the original receipt included with the shipment. Your satisfaction is 100% guaranteed on all greytoy products! If you are not completely satisfied, return the unused portion and we will refund the full price, including shipping.

    • How can I return my online product order?
    • 1. Return Items to a greytoy Store
    • 2. Ship Items to a Return Center